A clear refund position, in plain terms.

Between submitting your payment and your reading being prepared, you may cancel for any reason at all, including simply changing your mind or having paid by mistake. Ask through Get help, signed in to your account, and choose “I would like a refund”. Because the payment is collected by hand, the refund is returned to the UPI account it came from. There is no automatic refund button: every request is read and actioned by a person.

If the payment proof does not match a payment we actually received, the order is rejected and no report is generated. Nothing is charged by us in that case. If money did leave your account, send the bank reference and we will trace it before deciding the outcome.

The moment your reading is generated, it is a completed digital service and is not refundable. It cannot be returned or un-read. It is not refundable because the guidance was not what you hoped for, because you disagree with it, or because the answer was no — AIKundli reads your chart and tells you what it shows, which is sometimes not the thing you wanted to hear. That limit is stated plainly on this page, on the payment screen and inside every reading, before you pay.

If a reading never reached you, or arrived unreadable or incomplete, that is our fault and not a delivered service: tell us through Get help within 7 days and we will put it right — normally by preparing the reading properly, since that is what you paid for. If we cannot, we refund in full. The same applies if a reading was generated from birth details you never confirmed.

Approved refunds are sent within 7 working days of the decision. Because both the payment and the refund are handled by hand, allow additional time for your bank to post it.

If you disagree with a refund decision, send a further message through Get help asking for it to be escalated, and say why. See the contact page for the escalation route and response times.